Funny how you only realize how much you depend on a tool when it stops working. I went to open Claude yesterday morning, that orange sun just kept spinning with no end in sight, and that feeling of "you've got to be kidding me, right now of all times" hit hard. It's no exaggeration to say that a lot of people genuinely use this thing daily, whether for code, writing, or working through some problem that's had them stuck for hours.
Anthropic fixed it quickly, I'll give them that. Less than two hours and it was back. But two days in a row with issues? That starts to wear on your trust. Not because the company is bad, but because when you actually build a tool into your work routine, any instability becomes a real bottleneck.
What's interesting is that this is happening right at the moment when Claude has become the favorite for a lot of people who migrated from other AIs. The reputation grew, the user base exploded, and the infrastructure is scrambling to keep up. Classic problem of scaling too fast. It's not unique to Anthropic, ChatGPT went through this plenty of times, but when it's your tool that goes down, the "everyone makes mistakes" philosophy offers little comfort.